Privacy Policy

Last updated: 20 September 2025

This Privacy Policy explains how DBA Goods AB (“DropCrave”, “we”, “our”, “us”) collects, uses, and protects personal information when you use the DropCrave Shopify app (“App”) or our website. By installing or using the App, or by visiting our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you install and use the App, or interact with our website, we may collect the following types of information:

Merchant account information: store name, store URL, contact details, billing details provided through Shopify.
Order information: customer name, shipping address, phone number, email, purchased products.
Store data: product listings, inventory levels, order history required to operate the App.
Technical information: usage data, logs, and IP addresses collected automatically for security and performance monitoring.

We do not collect or store merchant login credentials or payment card details. All billing is managed directly by Shopify.

2. How We Use Information

We use the information we collect to:

Fulfill customer orders on behalf of merchants.
Sync product and inventory information between DropCrave and merchant stores.
Provide customer support and respond to merchant inquiries.
Improve, maintain, and secure the App and our website.
Comply with legal, tax, and regulatory requirements.

We do not use merchant or customer data for marketing or resale purposes.

3. Data Sharing

We share data only when necessary to operate the App and provide services:

With logistics and shipping providers to fulfill customer orders.
With Shopify as required to integrate with your store and handle billing.
With payment providers to process transactions on our website.
With authorities if required by law or to protect our legal rights.

We never sell customer or merchant data to third parties.

4. Data Retention

Merchant and order data is retained only as long as necessary to provide our services.
If you uninstall the App, we delete or anonymize your data within 30 days, unless retention is required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Merchant Responsibilities

Merchants are responsible for ensuring they have obtained the necessary consent from their customers to share personal data with DropCrave for order fulfillment.

7. International Data Transfers

As DropCrave operates from Sweden, data may be transferred internationally as required for order fulfillment. By using the App or website, you consent to such transfers.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction or deletion of your personal data.
Object to or restrict certain processing of your data.

Merchants or customers wishing to exercise these rights may contact us using the details below.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to ensure the proper functioning of checkout and to improve user experience.

Necessary cookies are used to enable basic functions such as checkout and payment.
Analytics cookies may be used (e.g., Google Analytics) to help us understand website traffic and improve our services.
Third-party cookies may be set by payment providers or service integrations.

You can disable non-essential cookies in your browser settings. Please note that disabling certain cookies may affect the functionality of checkout.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or App listing.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

DBA Goods AB
Organization number: 559466-9391
Kungsgatan 93D
75318 Uppsala, Sweden
Email: support@dropcrave.com